Shipping Policy
We are committed to delivering your orders safely and on time.
Order Processing & Dispatch
Once your order is successfully placed, our team processes and dispatches it within 2–3 business days.
After dispatch, delivery usually takes approximately 7–10 business days, depending on your location and courier service availability.
You will receive:
An order confirmation message/email once your order is placed.
A tracking ID once your package has been shipped.
Damaged Products
If you receive a damaged or defective product, please contact us within 24 hours of delivery with clear photos/videos of the package and product.
You can reach us at:
📧 houseofrr.jewellery@gmail.com
Requests made after 24 hours of delivery may not be eligible for review.
Incorrect or Incomplete Address
Please ensure that all shipping details entered during checkout are complete and accurate.
Important Information:
House of R&R Jewellery will not be responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Some courier companies may charge additional fees or penalties for incorrect addresses or mismatched postal codes. Any such charges must be borne by the customer.
If an order needs to be re-shipped due to an incorrect or incomplete address, additional shipping charges will apply.
In cases where a package is lost, misplaced, or undelivered because of incorrect address details, House of R&R Jewellery will not be liable for refunds, replacements, or compensation.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
Weather conditions
Courier service disruptions
Public holidays
High order volumes
Unforeseen circumstances beyond our control
We appreciate your patience and understanding in such situations.