Refund & Replacement Policy

At House of R&R Jewellery, every product is carefully checked before dispatch to ensure the best quality for our customers.

Please read our policy carefully before placing an order.

No Refunds, Returns or Cancellations
Orders once placed cannot be cancelled.
We do not offer refunds on any orders.
Products are not eligible for return or exchange unless a wrong, missing, or damaged item has been received.
Missing, Wrong or Damaged Product Claims

If you receive:

A damaged product
A wrong item
A parcel with missing items

an unboxing video is mandatory to process your request.

Important Video Guidelines

The opening/unboxing video must:

Be recorded from the beginning of opening the parcel until the end
Clearly show the parcel and shipping label
Have continuous recording without cuts, pauses, edits, or transitions
Maintain proper camera focus on the package and products throughout the video

Videos that are unclear, edited, paused, or incomplete may not be accepted.

Claim Verification Process

Once the video is shared with our team, we will carefully review and verify the issue.

If the claim is found valid, House of R&R Jewellery will initiate the appropriate resolution, which may include a replacement or store assistance at our discretion.